Política de reembolso

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day you, or a third party designated by you (other than the carrier), take possession of the goods.

To exercise your right of withdrawal, you must inform us (Canvazon, Ramin Nawroozzada, Ovelgönnerweg 43, 21335 Lüneburg, Email: info@canvazon.com) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not obligatory.

You can also electronically submit the sample withdrawal form or any other clear statement on our website [insert website]. If you use this option, we will immediately send you a confirmation of receipt of such a withdrawal by email.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from choosing a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive the notification of your withdrawal from this contract. We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in any case, you will not incur any fees due to such reimbursement.

If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount proportional to the services provided until the time you informed us of your withdrawal.

Handmade Products

Handmade products are generally excluded from returns, as they are specially crafted for the customer. However, if you are unsatisfied with your order, we will of course work with you to find a satisfactory solution.

Returns

Our return policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods like food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In certain cases, only partial refunds are granted (if applicable):

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@canvazon.com.

Sale Items (if applicable)

Only regular-priced items may be refunded; sale items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@canvazon.com and send your item to:

Canvazon UG
Ovelgönner Weg 43,
Lüneburg, Niedersachsen, 21335, Germany.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, you should mail your product to:

Canvazon UG
Ovelgönner Weg 43,
Lüneburg, Niedersachsen, 21335, Germany.

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over €75, consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.